Return Policy

CAN I RETURN MY ORDER?

Yes. We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  1. The item must be returned in its original condition, with all included accessories and packaging where applicable.

  2. Items must be unworn, unused, and free from damage caused after delivery.

  3. Any original tags or labels should remain attached where applicable.

  4. Items that arrive defective, damaged, or incorrect should be reported to us as soon as possible.

  5. Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We reserve the right to refuse a return if the item does not meet the conditions above.

HOW TO RETURN YOUR ORDER

To request a return:

  1. Contact us at info@murrayandwarren.com and include your order number and the item(s) you would like to return.

  2. Once your return request has been reviewed, we will provide you with the applicable return instructions and return address.

  3. Please do not send your return before receiving the return instructions from our customer service team.

Returns sent to an incorrect address or without sufficient information to identify the order may not be processed.

ORDER CANCELLATION

If you wish to cancel or change your order, please contact us as soon as possible.

Once an order has entered processing or has been handed over to our fulfilment partner, we may no longer be able to cancel or modify it.

If cancellation is no longer possible, you may request a return once the order has been delivered, subject to the conditions of this Return & Refund Policy.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges, where applicable, are generally non-refundable unless the return is caused by an error on our part or required otherwise by applicable law.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs for standard returns.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us before returning it so we can provide an appropriate solution.

We recommend using a trackable shipping service when returning your order. We cannot guarantee receipt of returns that cannot be tracked.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us at info@murrayandwarren.com as soon as possible and include your order number and, where appropriate, photos showing the issue.

We will review the matter and provide an appropriate solution, which may include a replacement or refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return for hygiene, health, safety, or customization reasons.

Any product-specific return restrictions will be clearly stated on the relevant product page where applicable.

Please contact us before ordering if you are unsure whether an item is eligible for return.

CONTACT INFORMATION

Store name: Murray and Warren

Email: info@murrayandwarren.com
Contact Page

Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.