Terms of Service

Last updated: 24-08-2026

This website is operated by Murray and Warren, operated by Murray and Warren. Throughout the site, the terms “we”, “us” and “our” refer to Murray and Warren.

By visiting our website and/or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced on our website.

Please read these Terms carefully before accessing or using our website. By accessing the website or placing an order, you agree to these Terms. If you do not agree, you should not use our website or Services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have given permission for any minor dependents to use this website under your supervision.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.

You must not transmit viruses, malicious code, or other material that could harm or interfere with the website or Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, misuse, pricing errors, unauthorized transactions, or violations of these Terms.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website content without our prior written permission.

Payment information is handled securely through our payment providers. Please refer to our Privacy Policy for more information about how personal information is processed.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, occasional errors or omissions may occur in product descriptions, pricing, availability, promotions, or other website information.

We reserve the right to correct errors and update information where necessary, subject to applicable law.

SECTION 4 – PRICES, ORDERS AND CONTRACT FORMATION

Prices for our products may change without notice.

We reserve the right to modify, discontinue, or limit products or services at any time.

The display of products on our website is an invitation to place an order and does not, by itself, constitute acceptance of that order.

After placing an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of pricing errors, payment issues, suspected fraud, stock limitations, or incorrect product information.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Nothing in these Terms limits any rights that cannot lawfully be excluded under applicable consumer protection laws.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your device's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Our products are fulfilled by our supplier and shipped directly to you. Any applicable customs duties or import charges are the responsibility of the customer.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate billing, shipping, and account information for purchases made through our store.

You are responsible for ensuring that the information you provide, including your email address, payment information, and shipping address, is accurate.

We reserve the right to refuse or cancel orders, including orders that appear to have been placed by dealers, resellers, distributors, or through fraudulent or unauthorized means.

If we make a material change to or cancel an order, we may attempt to notify you using the contact information provided when the order was placed.

SECTION 7 – SHIPPING & DELIVERY

Order processing times, estimated delivery times, shipping costs, tracking information, and other delivery conditions are described in our Shipping & Delivery Policy.

Delivery times shown on our website are estimates unless expressly stated otherwise.

Delays may occur due to carriers, weather conditions, customs procedures, high order volumes, public holidays, or other circumstances outside our reasonable control.

Nothing in this section limits any rights you may have under applicable law in relation to delayed or undelivered orders.

SECTION 8 – RETURNS & REFUNDS

Returns, cancellations, defective products, return shipping costs, and refunds are governed by our Return & Refund Policy.

Please review this policy before placing your order.

Nothing in our Return & Refund Policy or these Terms excludes any rights or remedies that cannot lawfully be excluded.

SECTION 9 – THIRD-PARTY SERVICES AND LINKS

Our website may use or provide access to services, tools, content, or websites operated by third parties.

We do not control third-party websites or services and are not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to separate terms and privacy policies issued by those third parties.

Please review the applicable terms and policies before using third-party websites or services.

SECTION 10 – PERSONAL INFORMATION

The submission and processing of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, who we may share it with, and the privacy rights that may be available to you.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct such errors, change or update information, or cancel affected orders where reasonably necessary.

If an order is cancelled after payment has been received, the applicable payment will be refunded.

SECTION 12 – PROHIBITED USES

You may not use our website or Services:

  • For any unlawful or fraudulent purpose

  • To violate applicable laws or regulations

  • To infringe our intellectual property rights or those of others

  • To harass, abuse, threaten, or discriminate against others

  • To provide false or misleading information

  • To upload or transmit viruses, malware, or harmful code

  • To collect personal information about others without authorization

  • To send spam, phishing communications, or other malicious communications

  • To scrape, crawl, or interfere with the website without authorization

  • To circumvent or interfere with the security of the Service

We reserve the right to restrict or terminate access to the Service for violations of these Terms.

SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY

We do not guarantee that our website or Service will always be uninterrupted, secure, or error-free.

To the fullest extent permitted by applicable law, Murray and Warren, and our directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Service.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in this section is intended to limit any statutory consumer rights that cannot legally be waived.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Murray and Warren, and our affiliates, directors, employees, contractors, suppliers, and service providers from third-party claims arising from your material violation of these Terms, applicable law, or the rights of another person.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

The remaining provisions will continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective while you use our website or Services.

We may suspend or terminate your access to the Service if you materially violate these Terms, engage in fraudulent or unlawful activity, or misuse the website.

Termination does not affect any rights, payment obligations, or liabilities that arose before termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, constitute the agreement between you and us regarding your use of the Service and purchases made through our store.

These include, where applicable, our:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Return & Refund Policy

  • Payment Policy

SECTION 18 – GOVERNING LAW

These Terms of Service and any agreements through which we provide our Services are governed by and construed in accordance with the laws applicable at the location of our company’s registered head office.

However, nothing in these Terms is intended to deprive you of any mandatory consumer protection rights that apply to you under applicable law and cannot legally be waived or excluded.

SECTION 19 – CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

Any changes will be posted on this page together with an updated “Last updated” date.

Changes will apply from the date they are published, except where applicable law requires otherwise.

CONTACT INFORMATION

Store name: Murray and Warren

Address: Kerkdijk 2, 4921XC, Made, The Netherlands
Company registration number: 96994703

Email: info@murrayandwarren.com
Contact Page

Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.