Shipping Policy

At Murray and Warren, we strive to make the ordering and delivery process as seamless as possible. Below you'll find an overview of how your order is processed and shipped.

ORDER PROCESSING & DISPATCH

Our daily order cut-off time is 6:00 PM (ET). Orders placed before the cut-off on a business day may begin processing the same day. Orders placed after the cut-off, on weekends, or on public holidays will be processed on the next business day.

Processing typically takes 1-2 business days (Monday to Friday).

After processing, your order is dispatched, and delivery generally takes 3-10 business days (Monday to Friday).

PLACING AN ORDER

Shopping with Murray and Warren is simple and straightforward:

  1. Visit the product page and select your desired item.

  2. Click “Add to Cart” to add the product.

  3. Verify that you have selected the correct size, color, and variant.

  4. Click “Check out” to enter your shipping details.

  5. Make sure your shipping address and order details are correct before completing payment.

  6. Confirm your details and proceed to payment. Payments are securely processed through our payment providers.

ACCEPTED PAYMENT METHODS

We accept the following payment methods:

  • Credit Card (AMEX, Mastercard, Visa)
  • Google Pay
  • Apple Pay
  • Shop Pay
  • PayPal

SHIPPING COSTS

We are pleased to offer free shipping on all orders. There are no minimum order requirements.

ORDER SHIPMENT & DELIVERY

We aim to process and ship all orders as efficiently as possible.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available, so you can follow the progress of your delivery.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

TRACK YOUR ORDER

Once your order has been shipped, you can track its progress through our Track Your Order page using your order details or tracking number.

Please note that tracking updates may take a few business days to appear after your order has been dispatched.

ORDER MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Verify the shipping address shown in your order confirmation.

  • Check around the delivery location and any designated safe places.

  • Check with neighbours, household members, or building management in case the package was accepted on your behalf.

  • Contact the carrier for additional delivery information.

If you are still unable to locate your package, please contact us at info@murrayandwarren.com.

We will gladly provide available tracking information and, where appropriate, assist you with contacting the carrier or opening a delivery investigation.

IMPORTANT NOTICE

Shipping times are estimates and may occasionally be delayed due to high order volumes, carrier delays, weather conditions, public holidays, customs procedures, or other circumstances outside our reasonable control.

If you have any questions regarding your shipment, please contact our customer service team at info@murrayandwarren.com.

CONTACT INFORMATION

Store name: Murray and Warren

Email: info@murrayandwarren.com 
Contact Page


Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.