Privacy Policy

Last updated: 09-04-2026

Murray and Warren is operated by Murray and Warren. We respect your privacy and want you to understand how your personal information is collected, used, and shared when you visit or make a purchase from our website.

This Privacy Policy explains what information we collect, why we collect it, who we may share it with, and the choices and rights available to you under applicable privacy and data protection laws.

WHAT WE COLLECT, AND WHERE IT COMES FROM

Most of the personal information we collect is provided directly by you when you place an order, create an account, subscribe to our emails, or contact our customer service team.

This may include:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Information you provide when contacting customer support

  • Payment-related information

Payment transactions are processed through our payment providers. We do not store your complete credit or debit card details on our own systems.

We may also automatically collect certain information when you visit or interact with our website, including your IP address, browser type, device information, approximate location, pages viewed, and how you interact with our website.

Some information may also be received from third parties that help us operate our business, including Shopify, payment providers, shipping and fulfilment partners, advertising platforms, and other service providers.

COOKIES & SIMILAR TECHNOLOGIES

We use your personal information primarily to operate our store and provide our services. This includes processing payments and orders, arranging delivery, handling returns, providing customer support, and keeping our website secure.

We may also use your information to prevent fraud, comply with legal obligations, improve our services, and - where permitted - send you marketing communications. You can unsubscribe from marketing emails at any time using the link provided in our emails.

LEGAL BASES FOR PROCESSING

As someone shopping from United States, you have the right to:

  • Access the personal information we hold about you
  • Correct it if it's inaccurate or incomplete
  • Delete it, in most circumstances
  • Restrict or object to certain processing, including marketing
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time, where we're relying on it

To exercise any of these, email us at info@murrayandwarren.com. We may ask you to verify your identity first, and we won't charge you for a reasonable request.

WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information with trusted service providers where necessary to operate our store, including Shopify, payment providers, fulfilment and shipping partners, customer service providers, and marketing or analytics platforms.

These providers may only receive the information necessary to perform their services. We may also disclose information where required by law or to protect our legal rights.

We do not sell your personal information for monetary compensation. Where applicable law treats certain advertising or data-sharing activities as a “sale” or “sharing,” you may have the right to opt out.

UNITED STATES PRIVACY RIGHTS

Depending on the U.S. state in which you live and whether the relevant privacy law applies to our business, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request information about the personal information we collect about you

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Obtain a portable copy of certain personal information

  • Opt out of certain uses of personal information for targeted advertising

  • Opt out of certain forms of sale or sharing of personal information, where applicable

  • Limit certain uses of sensitive personal information, where applicable

  • Appeal certain decisions relating to a privacy request, where applicable

We will not discriminate against you for exercising privacy rights available to you under applicable law.

To make a privacy request, contact us at info@murrayandwarren.com

We may need to verify your identity before completing your request.

RIGHTS UNDER GDPR

If the GDPR applies to you, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Restrict how your personal information is processed

  • Object to certain processing, including direct marketing

  • Receive a portable copy of certain personal information

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with a competent data protection authority

To exercise these rights, contact us at info@murrayandwarren.com

We may ask you to verify your identity before processing your request.

KEEPING YOUR DATA SAFE

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The exact retention period may depend on why the information was collected and whether we are required to retain it for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.

When information is no longer required, we may delete or anonymise it in accordance with applicable law.

INTERNATIONAL DATA TRANSFERS

Because we operate internationally and use service providers located in different countries, your personal information may be processed outside the country or state in which you live.

Our company is established in the Netherlands, while some of our service providers, including Shopify, payment processors, technology providers, and fulfilment partners, may process information in the United States, Canada, the European Economic Area, Asia, or other jurisdictions.

Where required by applicable data protection law, we use recognised safeguards for international transfers, such as adequacy decisions, contractual protections, or Standard Contractual Clauses approved by the European Commission.

CHILDREN

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you believe that a child has provided us with personal information, please contact us at info@murrayandwarren.com so that we can review and, where appropriate, delete the information.

COMPLAINTS

If you have any questions or concerns about how we handle your personal information, please contact us first at info@murrayandwarren.com so we can try to resolve the matter. If you are a resident of the United States, you may also have the right to contact the relevant privacy or consumer protection authority in your state, depending on the privacy laws applicable to you.
Because our company is established in the Netherlands, you may have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) where applicable.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or other operational requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

CONTACT INFORMATION

Store name: Murray and Warren

Email: info@murrayandwarren.com

Contact Page

Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.